Terms & Conditions & Cookies
Terms and Conditions of sirinadesigns
Please click HERE for custom dressmaking terms and conditions
For all ready to ship items please read below
Payment is accepted via Paypal or direct payment
Sirinadesigns accepts cards through Paypal. You do not need to sign up to use paypal.
If you would prefer to pay via another method please contact me prior to making a purchase.
Please make your payment within 3 working days, after this the sale will be cancelled and the item will be put back into the shop for sale.
Please ensure your address details are correct on Paypal as this is the information Sirinadesigns will use to post your item. If you would like your item sent to a different address please include this in the note to seller section.
If you would like to cancel your order please contact me within 24 hours of payment, after this time your item will have been posted.
All ready to ship items will be shipped the next working day following payment clearing.
All items will be shipped via Royal Mail first class or Royal Mail signed for delivery, if you would like an alternative method of delivery please contact me prior to placing an order.
Sirinadesigns obtains proof of postage for all items sent.
Sirinadesigns will contact you once your item has been shipped.
***All customs and excise duties are the responsibility of the customer.****
All customer details are used only for postage purposes and are not kept on file or passed onto any third parties.
If you have not received your item within 1 week of your payment clearing please contact me.
Returns and refunds
Please contact me with regards to any refunds and exchanges before returning the item
At Sirinadesigns my aim is for all customers to be 100% happy with their purchases however I cannot accept refunds or exchanges on any custom-made items unless there has been an error by myself (incorrect colour/sizing, etc.) or the item is faulty.
I am happy to refund or exchange any ready-made item if you are unhappy with your purchase.
Please return the item in a new,unused and undamaged condition within 14 working days for a full refund minus the postage costs.
If the item is damaged in any way when I receive it back then no refund will be given (this includes deliberate damage, smelling of smoke)
***The return postage must be paid by the buyer.***
If the item is faulty please return for a full refund or replacement including the postage. Please contact Sirinadesigns 1st so that I am aware of the problem.
All refunds will be made in the same form as the original payment.
Please obtain a proof of postage for any returns just in case there are any issues with Sirinadesigns not receiving the item back from you.
Sirinadesigns is not liable for items lost or damaged during transit.
All embellishments and decorations are attached as securely as possible, however there is a slight chance they may come loose. The items sold by Sirinadesigns are not designed as toys and should be kept out of the reach of children due to the potential choking hazard.
***Please be aware that although I try to show colours are accurately as possible some monitors can show the colours slightly differently***
When ordering items from Sirinadesigns please double check the sizing.
Do not order your normal RTW shop size as handmade sizing is different, please read the item description for specific measurements relating to individual garments.
Some of my ready-made items are for sale in various places so on the chance that they sell on another platform at the same time you place your order, I will inform you as soon as possible. In some cases it may be possible for me to make you a similar item.
All Items are made in a smoke free environment.
All designs are copyright of Sirinadesigns.
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